Shipping Policy

  • All international orders are now shipped under DDP (Delivered Duty Paid) from our warehouse in Greater Noida, Uttar Pradesh (India) via DHL Express/FedEx Express.
  • This means that all duties, import fees, and taxes are calculated and collected at checkout, ensuring your order clears customs smoothly. You will not be required to pay any additional fees to the courier or your local customs authority upon delivery.
  • For your convenience, this ensures a hassle-free delivery experience with no hidden charges at your door.
  • The duties and taxes you pay at checkout are not extra charges from Gemeria Hair. These amounts are determined by your local customs authority and are remitted to your destination country. We simply collect them upfront on your behalf to ensure smooth and hassle-free customs clearance, so you don’t face any surprise charges upon delivery.

  • Shipping is free on/orders above $125 
  • All hair is carefully manufactured and inspected by hand, then shampooed and conditioned before being shipped from our factory.
  • We ship Monday through Saturday, excluding Indian holidays.
  • If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. Therefore, it is recommended that you thoroughly verify all details before checkout.

SHIPPING DELAYS 

For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping partner DHL Express.

  • You will receive a tracking number on your email when the order gets shipped

Kindly do not held us accountable for the delayed delivery that is caused by the shipping company, we ship all orders within the mentioned time frame from our end.

WRONG ADDRESS / FAILED DELIVERIES / REFUSED SHIPMENTS

  • Incomplete or incorrect address information is the major cause of failed deliveries. Check the address information on your order. Make sure you have included all the information (address, apt#, st., ave, blocks, flat no, nearby landmarks, etc.) needed to deliver your package
  • If a shipment is returned to us due to a wrong address you will be responsible for additional charges
  • NO REFUNDS will be issued for refused shipments
  • If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed and received your item(s). If you still cannot locate it, please contact us immediately. We will contact the delivery partner right away to start an investigation.
  • We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

NOTE:

  • Gemeria Hair will not resend or refund a shipment that shows DELIVERED on DHL/FedEx tracking. We can start the investigation through our delivery partner.

 

  • If a shipment is returned back to us due to reasons like customer unavailable, incomplete/wrong address, address/landmark not locatable, the amount will get refunded after deducting the shipping cost.

ORDER PROCESSING TIME

We try to ship all orders within a week, however processing time can be late according to product you have ordered, kindly check below: 

  • Wefts, Closure, Frontals, Front Lace Wigs, I-tips, Tapes, around 1-2 weeks
  • Half Head Wigs, Single Clip Highlights, Clip-In Bangs around 1-2 weeks
  • Any balayage color order, Seamless Clip-ins, Hair Toppers, Full Lace wigs will take 2-4 weeks

SHIPPING TIME

The shipping transit time usually is 4 – 6 days to USA, within 5 days to Europe, 10-15 days to African countries and please keep in mind these are only the estimate time frame we get from DHL Express, kindly do not held us accountable for any delay in shipping caused by the delivery company.